Privacy Policy

1. Introduction

We are committed to protecting your privacy and ensuring the confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Alberta’s Health Information Act (HIA) and the Health Insurance Portability and Accountability Act (HIPAA) regulations.

2. Information We Collect

We collect and maintain various types of information to provide you with the best possible healthcare services, including but not limited to:

  • Personal Identification Information: Name, date of birth, contact information.
  • Health Information: Medical history, treatment records, diagnostic information.
  • Billing Information: Insurance details, payment history.

3. How We Use Your Information

We use your information for the following purposes:

  • Healthcare Services: To provide, coordinate, and manage your healthcare.
  • Administrative Functions: To manage appointments, process billing, and handle insurance claims.
  • Quality Improvement: To improve the quality of care and services we provide.
  • Compliance: To comply with legal and regulatory requirements, including those stipulated by Alberta’s HIA and HIPAA.

4. Disclosure of Information

We may disclose your information under the following circumstances:

  • With Your Consent: For any purpose not outlined in this policy, we will obtain your explicit consent.
  • To Healthcare Providers: To facilitate treatment, consultation, or referral.
  • For Administrative Purposes: To insurance companies, billing services, and other necessary administrative entities.
  • Legal Requirements: To comply with legal obligations or in response to lawful requests by government authorities.
  • Emergency Situations: To protect your health and safety or in emergencies as required by law.

5. Security Measures

We implement reasonable and appropriate security measures to protect your information from unauthorized access, use, or disclosure. This includes:

  • Physical Security: Secure storage facilities and restricted access to areas where your information is kept.
  • Technical Security: Encryption, secure electronic storage, and regular software updates. We retain a cyber security firm that regularly monitors our activity to protect us from any foreign breaches. We apply encrypted login technology for secure login protection to any confidential sites. 
  • Administrative Security: Training for employees and contractors on privacy and security practices.

6. Employee and Contractor Responsibilities

All employees and contractors at COMPASS HEALTH SERVICES LTD are bound by this Privacy Policy and are required to adhere to strict confidentiality and security standards. Any breaches of this policy will result in appropriate disciplinary action.

7. Your Rights

You have the following rights concerning your information:

  • Access: You may request access to your personal health records and other information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Withdrawal of Consent: You may withdraw your consent for certain uses and disclosures of your information, subject to legal limitations.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the revised policy on our website or through other communication methods.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

COMPASS HEALTH SERVICES LTD
4704 Bowness Rd NW, Calgary, AB T3B 0B4
587-430-2477
info@compasshealthservices.ca

10. Complaints

If you believe that your privacy rights have been violated, you may file a complaint with our Privacy Officer directly at operations@compasshealthservices.ca

Acknowledgment

By receiving services from COMPASS HEALTH SERVICES LTD, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.