Terms & Conditions

COMPASS HEALTH SERVICES LTD Messaging

When users opt in, they will receive an appointment confirmation & reminders after booking appointments with our company.

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@compasshealthservices.ca

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies.

For questions about your text plan or data plan, contact your wireless provider.

For privacy-related issues, please refer to our privacy policy at: https://compasshealthservices.ca/privacy-policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

1. Overview

COMPASS HEALTH SERVICES LTD (“we,” “us,” or “our”) provides medical and healthcare-related services and communications. By using our services, website, forms, or communication channels, you agree to these Terms and Conditions.

2. Data Privacy & Confidentiality

We are committed to protecting personal and health-related information. All data is handled in accordance with applicable privacy laws, including HIPAA and relevant regional health information regulations, as well as messaging carrier and A2P requirements.

2.1 Personal information is never sold or shared with unauthorized third parties

2.2 Data is used only for legitimate healthcare and operational purposes

2.3 Messaging consent records are securely maintained

3. Information We Collect

We may collect the following information when you interact with COMPASS HEALTH SERVICES LTD:

3.1 Name, phone number, email address

3.2 Appointment, intake, or inquiry details

3.3 Communication preferences and consent records

3.4 Technical data related to system access or form submissions

Information is collected when you submit forms, request services, communicate with us, or opt in to messaging.

4. Use of Information

Collected information is used strictly to:

4.1 Provide medical services and patient support

4.2 Send appointment reminders, care-related notifications, and service updates

4.3 Respond to inquiries and patient requests

4.4 Maintain compliance with healthcare, legal, and A2P messaging requirements

4.5 We do not use data for misleading, promotional-only, or unlawful communications.

5. SMS & Messaging Consent (A2P Compliance)

By providing your phone number and opting in, you consent to receive SMS or messaging communications from COMPASS HEALTH SERVICES LTD related to:

5.1 Appointment confirmations and reminders

5.2 Care instructions or follow-ups

5.3 Administrative and service-related notifications

Consent is not required as a condition of receiving care.

5.4 Message frequency may vary

5.5 Message and data rates may apply

5.6 You may opt out at any time by replying STOP

5.7 You may request help by replying HELP

All messaging complies with registered A2P 10DLC campaign standards.

6. Messaging Standards & Prohibited Use

COMPASS HEALTH SERVICES LTD strictly prohibits:

6.1 Spam or unsolicited messaging

6.2 Deceptive, misleading, or unrelated content

6.3 Use of messaging outside registered and approved purposes

6.4 Messaging is limited to healthcare operations, patient communication, and administrative support.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. Access to data is restricted to authorized personnel only and used solely for approved healthcare and operational functions.

8. Changes to Terms

We may update these Terms and Conditions to reflect changes in laws, healthcare practices, or messaging compliance requirements. Updates will be posted on our website. Continued use of our services indicates acceptance of revised terms.

9. Age Restriction, Consent, and Communications (18+)

Our services, including healthcare-related communications, digital platforms, and telehealth interactions, are intended exclusively for individuals who are eighteen (18) years of age or older. By accessing or using our website, services, or communications, you represent and affirm that you are at least 18 years old and legally authorized to provide informed consent for healthcare services.

We do not knowingly collect, use, or disclose Protected Health Information (PHI) from individuals under the age of 18, except as permitted by applicable law and with appropriate legal consent. If we become aware that a user is a minor, we reserve the right to restrict or terminate access to our services to remain compliant with healthcare regulations, including HIPAA.

By providing your contact information, you expressly consent to receive healthcare-related communications, including appointment reminders, care coordination messages, and administrative notifications via SMS, phone calls, or email, in compliance with A2P messaging regulations. Message and data rates may apply, and consent may be withdrawn at any time.

For telehealth or remote services, you acknowledge and agree that you are legally capable of providing informed consent for virtual healthcare services and electronic communications as required by federal and state laws.

10. Contact Information

For questions regarding these Terms, privacy practices, or messaging policies, contact:

COMPASS HEALTH SERVICES LTD
Email:info@compasshealthservices.ca
Website: https://compasshealthservices.ca