Terms & Conditions

COMPASS HEALTH SERVICES LTD
Effective Date: February 5, 2026

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and
reminder messages to customers who have booked an appointment with COMPASS HEALTH
SERVICES LTD through https://compasshealthservices.ca/contact in our website at
https://compasshealthservices.ca, or via our scheduling forms, and have explicitly opted in to
receive SMS notifications. Opt-in is collected via web forms through with a dedicated checkbox
for SMS consent. Messages include scheduling confirmations, appointment reminders,
rescheduling updates, offers and promotions and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP”
to the same number that sent you messages. Upon sending “STOP,” we will confirm your
unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS
messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS
messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the
keyword “HELP” for more assistance, or reach out directly to info@compasshealthservices.ca
or call +1 (587)430-2477 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from
us and to us from you. Message frequency varies based on your service usage and
appointment schedule. For questions about your text plan or data plan, contact your wireless
provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including
AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

Our services, including healthcare-related communications, digital platforms, and telehealth
interactions, are intended exclusively for individuals who are eighteen (18) years of age or older.
By accessing or using our website, services, or communications, you represent and affirm that
you are at least 18 years old and legally authorized to provide informed consent for healthcare
services.

We do not knowingly collect, use, or disclose Protected Health Information (PHI) from
individuals under the age of 18, except as permitted by applicable law and with appropriate legal
consent. If we become aware that a user is a minor, we reserve the right to restrict or terminate
access to our services to remain compliant with healthcare regulations, including HIPAA.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at
https://compasshealthservices.ca/privacy-policy

We comply with all applicable laws and regulations, including the Telephone Consumer
Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

We are committed to protecting personal and health-related information. All data is handled in
accordance with applicable privacy laws, including HIPAA and relevant regional health
information regulations, as well as messaging carrier and A2P requirements.

Personal information is never sold or shared with unauthorized third parties. Data is used only
for legitimate healthcare and operational purposes. Messaging consent records are securely
maintained.

General Terms

This website (the “Site”) is owned and operated by COMPASS HEALTH SERVICES LTD
(“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service
and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any
additional terms and conditions that may apply to specific sections of the Site or to products and
services available through the Site or from COMPASS HEALTH SERVICES LTD.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site
and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use
of the Site from time to time, in which case we will post the revised Terms of Service on this
website. By continuing to use the Site after we post any such changes, you accept the Terms of
Service, as modified.

Intellectual Property Rights

Our Limited License to You

This Site and all the materials available on the Site are the property of COMPASS HEALTH
SERVICES LTD and/or our affiliates or licensors and are protected by copyright, trademark, and
other intellectual property laws. The Site is provided solely for your personal non-commercial
use.

You may not use the Site or the materials available on the Site in a manner that constitutes an
infringement of our rights or that has not been authorized by us.

Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post,
transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium
any material from the Site. However, you may download and/or print one copy of individual
pages for your personal, non-commercial use, provided that you keep intact all copyright and
other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts,
photos, and videos) to us via the Site, internet groups, or other digital venues, you represent
that you own the material or have obtained the necessary permissions. You grant us a
royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit,
sell, exploit, create derivative works from, distribute, and publicly perform or display such
material.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third
parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of
such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided “as is” and
without warranties of any kind, either express or implied. To the fullest extent permissible
pursuant to applicable law, we disclaim all warranties, including implied warranties of
merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless COMPASS HEALTH SERVICES LTD, its
affiliates, and their respective officers, directors, agents, and employees from any claims,
causes of action, damages, liabilities, costs, and expenses arising out of or related to your
breach of any obligation, warranty, or representation under these Terms of Service.

Online Commerce

Certain sections of the Site may allow you to purchase products and services from third-party
vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other
aspect of these products and services. If you make a purchase from a third party linked through
the Site, the information obtained during your visit, including payment information, may be
collected by both the merchant and us.

Your participation in any dealings with third-party vendors is solely between you and the third
party. COMPASS HEALTH SERVICES LTD shall not be responsible for any loss or damage
incurred as a result of such dealings.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account.
You agree to provide accurate, current, and complete information during the registration
process. You are responsible for maintaining the confidentiality of your login credentials and for
all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at info@compasshealthservices.ca. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we
determine that you have violated these Terms of Service or engaged in conduct that we deem
inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content
obtained from it.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the
state in which COMPASS HEALTH SERVICES LTD operates. Any dispute arising under these
Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

Changes to Terms of Service

We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.

For any questions regarding these Terms of Service, please contact us at:

COMPASS HEALTH SERVICES LTD

Phone: +1 (587)430-2477
Email: info@compasshealthservices.ca
Website: https://compasshealthservices.ca

By using our website and services, you consent to these Terms of Service.